The hospital has inpatient and day beds. It will have the full range of acute hospital services, including a mental health facility and a women and children unit. The Forth Valley Royal prides itself on its services and facilities which promise to make stays and visits as pleasant and comfortable as possible.
As part of its pursuit of excellence, the Forth Valley Royal Hospital developers required an automated management system that reduced the need for manual processing, reducing paperwork and phone calls.
An effective set of facilities management and maintenance processes was absolutely essential to achieve this. The core functions that needed automating included management of portering, estates, catering, security and car parking, maintenance planning, equipment and asset management, and inventory and spare parts administration.
In their business case for the new hospital, the NHS Board set out the need to segregate patient and facilities management activity. The team from international service company Serco won the facilities management contract and listened carefully to their requirements. Operating behind the scenes in specially designed tunnels and lifts, the robots at Forth Valley Royal Hospital were enlisted to help keep patient areas free of trolleys and other clutter, reduce infection risks, and free up support staff to focus on priorities for patients.
Their aim was to provide a calmer environment to improve the patient experience. The solution. SSG Insight was one of the first companies to enter into the Computerised Maintenance and Facilities Management arena and has built up a year track record as specialists in delivering business focused innovation for asset and maintenance management. In addition to managing the workflow for hard and soft services throughout the hospital, the software needed to be integrated with the robotic vehicles to monitor their performance.
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