An overseas student is someone who is studying in Australia on a student visa. An overseas student is also called an international student. An intending overseas student is someone who has taken any steps towards becoming an overseas student. If you are in Australia on a student visa, or are planning to come soon, you can contact the Overseas Students Ombudsman if you have a problem with your private school, college or other private registered education provider.
If you have been an overseas student and have a problem with your provider that happened while you were on a student visa, we may be able to help you. However, if you have known about the problem for more than 12 months, the Ombudsman may decide not to investigate your complaint. If you are in Australia on a working holiday maker or visitor visa the Overseas Students Ombudsman cannot help you.
You should talk to your education provider about your complaint and appeal rights. You may want someone else, like a friend or family member, to contact the Ombudsman for you. You will need to give them your permission to do this. If a group of Overseas Students all have the same problem, they can make one complaint to the Ombudsman together.
You can tell us about a problem without giving us your name and contact details — this is called an anonymous complaint. We will still try to look into your complaint, but we may not be able to contact you to tell you what happened. And depending on what the problem is, we may not be able to investigate it without knowing who is experiencing the problem.
When you contact us about a problem, we will carefully consider if we can help you. In some cases, the Ombudsman may decide not to investigate a complaint. This might be because:. If we do investigate your complaint, we will contact your provider to ask them about what happened. When we have received all the information that we need, we will decide whether your education provider has followed their rules, policies and procedures correctly and treated you fairly.
We will tell you what we have decided and why. We have also implemented a series of steps to ensure that all students who live with us are kept safe and the risk of Coronavirus is minimised. Coronavirus Update. Want to know more about student life in the UK and living with Host?
Overseas Students. Page Content Bottom. Accrediting authority. Corrective action. Course-related fees. Course credit. Course money. As defined by Section 7 of the ESOS Act, means money a provider receives, directly or indirectly, from: an overseas student or intending overseas student; or another person who pays the money on behalf of an overseas student or intending overseas student, for a course that the provider is providing, or offering to provide, to the overseas student.
Course progress. Critical incident. Designated authority. Distance learning. Domestic student. Education agent. ESOS framework. Includes electronic and paper-based formats. Migration agent. Mode of study. Online learning. Overseas student. Preventative action.
Principal course of study. Provider default. Registered provider. Scheduled course contact hours. Self-accrediting provider. Student contact officer. Student default. Student visa. Welfare-related support services. Confirmation of Enrolment. If your program is taught mostly in English, your Chinese language skills will not be a problem for your study.
However, many programs in Taiwan are still taught in Chinese only, so that will require higher Chinese language skills for you to follow the courses. We suggest you contact the international office and the program coordinator of your university regarding the language requirements.
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